Capture the laughs, love notes, and Timeless Memories you'll actually want to replay.

Start by booking a consultation or if you feel you know just what you need then you’re welcome to book right here online! If you choose to book a consultation, we'll talk through your event and recommend the best package and add-ons for your needs.

Pricing depends on the details of your event, like which package you choose, the add-ons you’d like, how long you need the booth, and where your event is located. Rather than a one-size-fits-all number, we let you build exactly what you want and see your price as you go. Just head to our booking form and walk through the options. You’ll get a clear, itemized estimate in real time, with no surprises and no obligation to book. If you’d prefer to talk it through first, you’re always welcome to reach out or schedule a quick consultation, and we’ll help you find the right fit for your celebration and budget.

The sooner, the better, especially for weddings and busy event seasons. Reaching out / booking early gives you the best chance of securing your date. That said, you’ll be able to see our availability for each package right here on our website in the booking section. There is one firm limit at the other end: we need at least 14 days before your event to take a booking. If your date is closer than that, email us anyway and we will tell you honestly whether we can make it work.

Yes. If your event is far enough out, you can split the cost into scheduled installments instead of paying it all at once. The options depend on how much time there is between booking and your event date, and they appear automatically at checkout once you’ve chosen your date, so there’s nothing to apply for. As a guide, events roughly 2-4 months away can usually be split into a few payments, and events further out can move to a monthly schedule. The first payment is taken when you enter your card, the rest are charged automatically to the same card, and the plan always finishes before your event. There’s a small one-time setup fee on a plan, shown clearly before you confirm, and you can pay the balance off early at any time from your dashboard, where your whole payment schedule and what is left to pay are always on screen. If your event is close, pay-in-full will be the only option. You’ll see exactly what applies to your date on our booking form.

Most changes you can make yourself. Your dashboard has a “Make Changes” button on your booking, and it stays available up to one month before your event. Timings, add-ons, your backdrop and your setup are all editable there, and if a change moves your total you will see the difference before anything is charged or refunded. Closer than a month, or for anything the editor cannot do, just email us and we will do what we can. Cancellations work on a sliding scale based on how close to the event you cancel. Rather than summarize the terms here and risk getting a detail wrong, they are set out in full on our cancellation and refund policy page.

Write to us before you cancel. A death in the immediate family, a serious medical emergency or a military deployment are not things a refund schedule should decide, so we look at them one at a time rather than by the calendar. We will read what you send us and give you an answer. We cannot promise an outcome in advance, and anything we offer sits outside the standard terms rather than replacing them, but you will not be turned away by a table. The wording is set out under Compassionate Review on our cancellation and refund policy page.

Yes, and it is made for you automatically. As soon as your booking is confirmed you get your own dashboard, and you sign in with your email address rather than a password we make you remember. Everything about your booking lives there: your event details, your booth selections, your payment plan if you are on one, and your signed paperwork. You can change your booking yourself from the dashboard up to one month before your event, and it is also where you set up what your guests see on the booth. There is nothing to install and nothing extra to pay for. You can start on our booking form and your dashboard will be waiting when you are done.

No. Although weddings are our primary focus, we also serve bridal showers, birthdays, engagement parties, anniversaries, graduation parties and other events.

A video guestbook is the modern take on the traditional sign-in book. Instead of writing a quick line on paper, your guests step up to our booth, press record, and leave you a short video message. They can share a favorite memory, a heartfelt wish, a funny story, or just say congratulations, all in their own voice and with their own face. By the end of the night you have a collection of personal video clips from the people who matter most, capturing their personalities and emotions in a way a signature never could. It’s easy and fun for guests of any age, and you walk away with keepsakes you’ll actually want to revisit for years to come.

Yes. If you also need planning or coordination support, we can point you to our Joie Jae Events planning services page here.

Absolutely. While the Joie Jae Memory Booth is part of the Joie Jae Events family, the booth is its own standalone experience and you’re welcome to book it on its own. There’s no requirement to hire us for wedding planning or coordination to reserve it. Plenty of our clients bring the booth to weddings they’re planning themselves, and just as many book it for corporate events, birthdays, bridal showers, graduations, and other celebrations that have nothing to do with a wedding at all. Whatever your event, you can reserve the booth directly through our booking form. And if you ever do want full-service planning down the road, it is available separately through the Joie Jae Events planning services page.

Yes. You can book photo only, video only, or a combined photo + video experience. Additional options and customizations available on our booking form here.

Yes, and you do it yourself. Your dashboard has an “App Experience” page where you set the two colors your booth uses, upload your own background image, and write the wording that appears on your welcome screen and on your prints. It is not a form you fill in and hope for the best. You see a picture of the real screen as you go, so the welcome screen you approve is the welcome screen your guests walk up to. Take as long as you like over it, then press “Finalize & Approve” when you are happy. The page stays open until one week before your event, which is when we start building your screens, and we email you reminders well ahead of that.

Not at all! All of our packages include unlimited digital captures during your service time. Your guests can take as many photos and record as many video messages as they like. Digital copies are delivered instantly via text or email. For physical prints, check out our add-ons section here.

Yes. Physical 4” x 6” prints are available as an add-on. We offer a standard printer for a flat-fee additional charge of $75 and a high-speed printer for $250. Print timing varies per photo with the standard printer taking ~50-60 seconds per photo and the high-speed printer taking ~15-20 seconds per photo. See booking form for more information.

Yes, and you do it yourself rather than by email. Your prints carry your wording and your event date, set against themed graphics in the two colors you choose. You set all of that on the “App Experience” page in your dashboard, and you see a picture of the finished print as you go, so you know exactly what your guests will be handed. For the wording you can use your names, your initials, or type your own. We work from templates we know print beautifully rather than designing from scratch, so think of it as making a look your own rather than a full graphic design service.

Not at the moment. We print 4” x 6” only, which is what most of our clients and their guests prefer, and it’s the size our templates are designed around. It gives you a bigger image and a bit more room for the event details. We may add the classic 2” x 6” strip in future. Whichever package you book, you customize your 4” x 6” prints yourself from your dashboard after booking.

Print packages are sold as a flat fee, so unused prints are not refunded and do not roll over to another booking. We size the packages generously on purpose. The point is that your guests keep printing all night without anyone counting, rather than that you use up an exact number.

Yes! We provide a selection of high-quality, modern props (think stylish sunglasses, elegant signs, and fun hats) that match any aesthetic. We also provide props that are relevant to your event whether it’s a wedding, bridal shower, birthday, engagement party, anniversary, graduation party and more! Make your selection(s) during the booking process here.

We offer a selection of premium, high-quality backdrops ranging from classic solid colors to elegant textures. You can view our current options and make a selection when booking your consultation or through our online booking form. Your choice is not final either. You can swap your backdrop from your dashboard up to one month before your event.

Yes, you’re welcome to use your own backdrop or to have the booth set up against a wall, a floral installation or whatever your venue already has. We’ll set the booth up to work with it. Two things worth knowing. Sourcing, installing and taking down your own backdrop is your responsibility (or your planner’s or decorator’s), and we’d need it in place by the time we set up. And the rental price stays the same. Backdrops aren’t priced as a separate line you can remove; they’re part of a package we’ve deliberately kept keenly priced for this market, so there isn’t a backdrop cost sitting inside it to take back out.

Absolutely, and it looks lovely when it ties into the rest of your styling. Bring whatever you’d like placed in and around the booth area and our attendant will lend a hand positioning it on the day. Do keep in mind that the responsibility for those items stays with you, your planner, or whoever is handling décor. They’ll know how everything is meant to look, and they’re best placed to make sure it ends up that way. We look after the booth and everything we bring with it; we can’t take responsibility for items that aren’t ours. If you let us know your plans in advance, we can make sure the setup leaves room for them.

Usually not. Our setup runs on its own internal power for events up to 4 hours. For anything longer we will ask for a standard 120V outlet within 15 feet. We bring our own extension cords and cable covers, so nothing is left trailing across your floor.

Yes, provided there is a flat, level surface and overhead coverage (like a tent, covered patio or pavilion) to protect the equipment from direct sunlight, wind, and potential rain. We also require access to a power source if the rental time will be longer than 4 hours. If you have questions about your specific outdoor venue, we can discuss this during your booking / consultation.

We recommend a 10’ x 10’ space to give enough room for the backdrop, the booth, props, printer (if the add-on is selected) and for guests to gather comfortably. However, we can adapt to some smaller spaces (minimum 8’ x 8’) if necessary.

Yes. We do not just drop off equipment and disappear. We handle setup, stay on site during service time to assist with booth operations, and take care of breakdown afterward.

Yes. Setup and breakdown are included in the experience.

Yes. We serve Orlando and surrounding Central / East / South and North Florida areas. Travel within 30 miles of East Orlando is included in all packages. For venues / locations outside this radius, a standard travel fee of $1 per mile applies. If booking online and your location is more than 30 miles away, we’ll show you the travel fee during the booking process so everything is clear and transparent.

For photos, if you book a package with printing, guests receive physical 4” x 6” prints immediately. In all packages, guests can instantly text or email the digital photos / videos to their phones right from the booth.

While guests receive their individual captures instantly, you will receive a link to your full, high-resolution digital event gallery within 48 hours after your event.