Privacy Policy
Last updated September 26, 2026
INFORMATION WE COLLECT
When you book through our website or complete our customization form, we collect information including your name, email address, phone number, event date, event location, and payment information. Payment data is processed securely through Stripe and is never stored on our servers.
HOW WE USE YOUR INFORMATION
We use your information to confirm and manage your booking, communicate event logistics, deliver your digital gallery after the event, send follow-up communications related to your booking, and occasionally send marketing communications from Joie Jae Events and Joie Jae Memory Booth. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
CHAT CONVERSATIONS
Our website has a chat window where you can ask questions and get answers from the Joie Jae Assistant, our automated online assistant. When you use it, we keep what you type, any pictures you send and the replies you receive, so we can answer you, follow up on anything you ask us to, and improve the answers we give. If you give the assistant your booking reference and event date, it uses them only to look up that booking for you. If you are signed in to your account, the chat recognizes you so it can help with your booking. The chat is run for us by a third-party provider that stores conversations on our behalf. Please do not share card numbers, passwords or other sensitive details in the chat. You may ask us to delete a chat conversation at any time.
COOKIES AND ANALYTICS
We use cookies and similar technologies, including Google Analytics and the Meta Pixel, to understand how visitors use our website and to measure and improve our advertising. These tools may collect information such as the pages you visit, the device and browser you use, and actions such as starting or completing a booking. The chat window also saves a small amount of information in your browser so your conversation stays open as you move between pages. You can limit cookies through your browser settings and manage ad preferences in your Google and Meta account settings.
PHOTO & VIDEO CONTENT
Digital photos and video messages captured at your event are delivered to guests and to you as the Client. We may use select event photos or behind-the-scenes content for marketing purposes as described in our Rental Agreement. Private guest video messages are never shared publicly without express written permission from the Client. To submit a media opt-out request, please contact us in writing before your event.
THIRD-PARTY SERVICES
Our website and booking process integrate with trusted third-party platforms to handle payments, bookings, and form submissions. Each platform maintains its own privacy practices. If you have specific concerns about how your data is handled, please contact us directly.
DATA RETENTION
We retain booking and contact information for a reasonable period to support customer service, business records, and legal compliance. You may request deletion of your personal data by contacting us directly.
CONTACT
If you have questions about how your information is collected or used, please contact us.